1. Introduction
Koinpoint ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Bank Verification Number (BVN) and National Identification Number (NIN)
- Biometric data (facial recognition for KYC verification)
- Government-issued identification documents
- Bank account details and payment information
2.2 Transaction Information
- Crypto transaction history
- Utility bill payment records
- Gift card purchase history
- Wallet balances and transaction amounts
2.3 Technical Information
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and verify your identity
- To comply with legal and regulatory requirements, including AML/KYC obligations
- To detect, prevent, and address fraud and security issues
- To communicate with you about your account and our services
- To send you marketing communications (with your consent)
- To analyze usage patterns and improve user experience
4. Data Security
We implement bank-grade security measures to protect your personal information:
- Encryption of sensitive data at rest and in transit (AES-256-CBC)
- Secure password hashing using bcrypt
- Double-entry accounting system for transaction integrity
- Regular security audits and assessments
- Access controls and authentication mechanisms
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist in operating our platform (e.g., Bitnob, Reloadly, Flutterwave, Dojah)
- Legal Requirements: When required by law, court order, or government regulation
- AML/KYC Compliance: With regulatory authorities as required for anti-money laundering and know-your-customer compliance
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Objection: Object to processing of your personal data
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@koinpoint.com
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records and KYC data may be retained for regulatory compliance purposes as required by applicable laws.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
